Contacting Align Independence
Phone
0406943133ABN
89658457357
Operating Hours
By Appointment Only.
Appointment times can be flexible to afterhours and weekends.
FREQUENTLY ASKED QUESTIONS
Appointments can be made either by contacting Cassie directly by phone, email or via the enquiry form.
No. You do not need a referral to access our services. How ever a letter from the HP can aid in providing information about your circumstances and needs.
Yes, in most cases, you are welcome to have a support person attend your appointment. At times, attending independently may be recommended to best support your needs. Please contact us beforehand if you have any questions or concerns.
Align Independence does not currently offer bulk billing or Medicare rebates. If you have NDIS funding or a My Aged Care package, some services may be covered under your plan or package. Please speak with your support coordinator, plan manager or package provider to confirm your eligibility.
Cancellation fees may apply depending on how much notice is provided. Please refer to the Cancellation Policy in our Terms and Conditions for full details.
Payment is required at the time of your appointment and can be made by cash or direct bank transfer. Please discuss any payment concerns when booking your appointment.
TERMS & CONDITIONS
Please give us at least 2 business days' notice if you can't make a session.
If you cancel with less than 2 business days notice, we may need to charge 100% of the scheduled appointment fee, plus any travel time that was reserved for your appointment. We'll only charge this if we couldn't fill the time with other billable work.
Rescheduling an appointment is treated the same as cancelling it — the fee is based on the notice given for the original appointment.
If you're more than 15 minutes late, it will be treated as a no-show and the full fee (plus travel) will apply.
Payment is required before or at the time of your appointment. Payments can be made by CASH, contactless payment via bank transfer. For Third-party funding arrangements (such as NDIS/My Aged Care) receipts will be provided so you can request reimbursement from your plan manager. Please discuss when booking.
Payment for reports or other requested documents must be received in full before the information can be prepared or released.
Any credit will generally be held on your account and applied to a future appointment. Where appropriate, refunds can be made by bank transfer to your nominated account. Cash refunds are not available. Credits will need to be inline with he cancelation policy.
Questions and feedback are always welcome. You can contact Align Independence directly by phone or email Hard-copy feedback forms are also available upon request.
Align Independence does not currently offer bulk billing or Medicare rebates. Services may be privately funded or covered through eligible third-party funding, such as NDIS, My Aged Care, Victims of Crime or your EAP provider. Please confirm your eligibility with your relevant provider or coordinator.
Your personal information is handled respectfully, stored securely and only accessed by those involved in providing your care. Information may be shared where required by law or when there is a serious concern for your safety or the safety of another person.
Please use the following link to the Complaints, Feedback & Compliments Form.